BitKingz contacts and support routes

Account support

Our live chat team is available around the clock. You can also send account questions to [email protected].

Complaints

Start by explaining the problem to our support team. If internal escalation leaves the dispute unresolved, our independent dispute-resolution body, Egis, handles the next stage under Tobique Gaming Commission rules.

Privacy and account limits

We have a dedicated data-protection contact for personal-data enquiries. You can request gambling limits through your account, live chat or email support. Email support can also arrange a period without access to gambling or promotional messages.

Eligibility

Our real-money games are unavailable to players in the United Kingdom. Breaching this restriction removes the right to a refund or withdrawal. Contacting support does not create an exception.